The Cost Of Free: Casper Pays A Price For Generous Mattress Returns

Casper changed mattress shopping with the promise of a 100-night "risk-free" trial and easy returns. Now the cost of those returns is being scrutinized as the online company prepares to go public.

Casper changed mattress shopping with the promise of a 100-night “risk-free” trial and easy returns. Now the cost of those returns is being scrutinized as the online company prepares to go public.

(Image credit: Yana Paskova/The Washington Post via Getty Images)